Last Updated: 20 January 2026
This Privacy Policy (“Policy”) sets out the basis on which PT Arjuna Teknologi Digital (“Arjuna”, “we”, “us”, or “our”) collects, uses, discloses, stores, and otherwise processes personal data in accordance with applicable data protection laws, including Law No. 27 of 2022 on Personal Data Protection of the Republic of Indonesia (“PDP Law”).
This Policy applies to personal data in our possession or under our control, including personal data processed by third parties engaged by us for legitimate business purposes.
1. PERSONAL DATA
1.1 Definition
For the purposes of this Policy:
- “Customer” refers to any individual or corporate representative who:
- contacts us to enquire about our products or services; or
- enters into, or may enter into, a contractual or business relationship with us.
- “Personal Data” means any data relating to an identified or identifiable individual, whether true or not, whether recorded electronically or otherwise.
1.2 Types of Personal Data Collected
Depending on the nature of your interaction with us, we may collect and process the following categories of personal data:
- Identity information (e.g. full name, nationality, date of birth)
- Contact information (e.g. email address, telephone number, residential or business address)
- Identification and compliance data (e.g. government-issued identification, corporate documents, KYC/AML records)
- Financial and transaction-related information
- Technical data (e.g. IP address, access logs, device or browser information)
- Any other information voluntarily provided to us in the course of a business relationship
2. COLLECTION, USE, AND DISCLOSURE OF PERSONAL DATA
2.1 Collection Basis
We generally collect personal data only where:
- it is provided voluntarily by you, directly or through an authorised representative, after you have been notified of the purposes of collection and have provided consent; or
- collection and processing without consent is permitted or required under applicable laws and regulations.
Where additional personal data is required for new purposes, we will seek further consent unless otherwise permitted by law.
2.2 Purposes of Processing
We may collect, use, and disclose personal data for one or more of the following purposes:
- providing, administering, and performing our products and services;
- verifying identity and conducting due diligence, compliance, and risk assessments;
- responding to enquiries, requests, complaints, and feedback;
- managing and maintaining business and client relationships;
- issuing service communications, market updates, or relationship-related information;
- sending marketing or promotional communications where consent has been obtained;
- complying with applicable legal, regulatory, and supervisory requirements;
- engaging third-party service providers, professional advisors, counterparties, or authorities for legitimate business, operational, or compliance purposes.
2.3 Disclosure
Personal data may be disclosed on a need-to-know basis to:
- service providers, agents, and vendors engaged by us;
- banking, liquidity, payment, or technology counterparties;
- professional advisors such as legal, audit, or compliance firms;
- regulatory, governmental, or law-enforcement authorities where required.
All such disclosures are made in accordance with applicable laws and appropriate safeguards.
3. CONTINUING PURPOSES
The purposes stated in this Policy may continue to apply even where a relationship has ended, to the extent reasonably necessary for legal, regulatory, risk-management, or contractual purposes.
4. WITHDRAWAL OF CONSENT
You may withdraw consent for the collection, use, or disclosure of your personal data by submitting a written request to our Data Protection Officer using the contact details below.
Upon receipt, we will process your request within a reasonable period and inform you of any consequences, including any impact on our ability to continue providing services. Withdrawal of consent does not affect processing permitted or required by law.
5. ACCESS AND CORRECTION
You may request:
- access to personal data we hold about you; or
- correction of inaccurate or incomplete personal data.
Requests must be submitted in writing. A reasonable administrative fee may apply where permitted by law. We aim to respond within the timeframe required under applicable regulations.
6. PROTECTION OF PERSONAL DATA
We implement appropriate administrative, technical, and organisational measures to protect personal data against unauthorised access, disclosure, alteration, loss, or misuse. These measures include access controls, authentication mechanisms, system security monitoring, and regular reviews of our data protection practices.
While no system is completely secure, we continuously enhance our safeguards in line with industry standards.
7. ACCURACY OF PERSONAL DATA
We rely on personal data provided by you to be accurate, complete, and up to date. You are responsible for informing us promptly of any changes to your personal data.
8. RETENTION OF PERSONAL DATA
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable laws, regulations, and risk-management obligations. Data will be securely deleted or anonymized when no longer required.
9. WEBSITE INFORMATION
9.1 General
You may browse our website without providing personal data unless you choose to do so voluntarily.
9.2 IP Address
Our systems may automatically record your IP address for security, diagnostic, and administrative purposes. This information is not used to directly identify individuals unless required by law.
9.3 Cookies
We may use cookies or similar technologies to enhance website functionality and user experience. You may manage cookie preferences through your browser settings, although certain features may be affected.
9.4 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the data protection practices of such websites and encourage you to review their privacy policies separately.
10. DATA PROTECTION OFFICER
For enquiries, feedback, or requests relating to personal data, please contact:
Data Protection Officer: info@arjunadigital.biz.id